Refunds

DroidOXY Refund Policy

Information for Customers

Hi, we’re DroidOXY and welcome to the DroidOXY Refund Rules. These rules outline what you can expect for the items you buy. We provide a transparent approach to refunds giving you a great platform experience and a “fair go”.

As the creator and owner of the items on the DroidOXY Website, we are responsible for the payments of the items you purchase. These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on the DroidOXY Website so you as the buyer have a consistent experience and know what to expect from us. Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Here are the situations in which we offer you a refund or exchange on an item and related services you have purchased.

Item is “not as described”

An item is “not as described” if it is materially different from the item description or preview and to the features and functionality of items. If it turns out the item is “not as described” you will be entitled to a refund.

Item doesn’t work the way it should

If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then our product support agent is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.

Item has a security vulnerability

If an item contains a security vulnerability and can’t easily be fixed you are entitled to a refund of the item. If the item can be fixed, then our product support agent should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that item.

Item support extension not used

If you purchase an item support extension and request a refund of that extension before your existing item support expires you are entitled to a refund of that item support extension.

Items that have not been downloaded

If you have not downloaded a purchased item within 3 months from the date of purchase, you may be eligible for a refund. You will be required to open a support ticket by including your purchase code or order details in order for the support agent to verify your claim that you have not downloaded an item. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.

Why a refund may not be given

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • you don’t want it after you’ve downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you ask for goodwill; or
  • you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).

Resolving disputes

If you and our support agent can’t come to an agreement about a refund, you can raise a dispute and have the DroidOXY Compliance Team investigate the matter. We will make a decision based on all available information and you agree that our decision is final.

Version 1.2 – Effective date: Jan 2019.