Refunds

Effective Date: 20 Feb, 2026
Last Updated: 20 Feb, 2026

1. Introduction

Thank you for purchasing digital products or services from DroidOXY.com (“we”, “our”, “us”). We use Paddle as our payment processor to securely handle all transactions. This Refund Policy explains when refunds are available and how to request them.

2. Eligibility for Refund

We offer refunds only in the following cases:

  • Technical issues preventing access to the purchased product that we cannot resolve within a reasonable time.
  • Duplicate charges or erroneous payments.
  • Purchases made in error or charged without customer authorization.
  • Subscription cancellations where future billing is stopped (refund for unused billing period only).

Refunds are not provided for:

  • Change of mind after product delivery or download.
  • Partial usage of digital products, mods, themes, tools, or services.
  • Claims made after 30 days from the original purchase date.

All refund decisions are made at the sole discretion of DroidOXY.com.

3. How to Request a Refund

To request a refund:

Email us at: support@droidoxy.com

Include:

  1. Full name used for purchase
  2. Email address used on Paddle
  3. Order/Invoice ID
  4. Reason for refund

Once received, we’ll review your request and respond within 3–5 business days.

4. Processing Approved Refunds

Approved refunds will be issued via Paddle:

Refunds typically process within 5–10 business days to your original payment method.

Processing time may vary depending on your bank or card issuer.

You will receive a confirmation email once the refund has been processed.

5. Subscription Refunds

If you subscribe to a recurring service:

You may cancel future payments at any time.

Refunds for subscription charges will be considered only for the current billing period and must be requested within 30 days of charge.

No refunds will be issued for past billing cycles already used.

Cancellation steps:

  1. Log in to your Paddle account at: https://pay.paddle.com
  2. Go to “Subscriptions”
  3. Select “Cancel”
  4. Alternatively, contact us and we can assist you.

6. Chargebacks

If you initiate a chargeback with your bank or card issuer before contacting us:

You may forfeit your access to the product or service.

We may dispute chargebacks that are not based on valid technical or billing errors.

You must contact us prior to a chargeback to resolve the issue.

7. Contact Support

If you have questions about your purchase, refund eligibility, or this policy:

support@droidoxy.com

We strive to respond within 24–48 hours.